FREQUENTLY ASKED QUESTIONS


GENERAL QUESTIONS :

Where is Harvey Weston (Gifts) Ltd?

You are in it right now.

Gifts Are Us at Harvey Weston is an online shop and we are online shopkeepers with years of product knowledge and experience as retailers. We offer our customers well known quality brand names over the internet. Until recently we had a conventional store at 31, Oakdene Parade in Cobham, Surrey, England KT11 2LR. We found more and more of our customers were shopping with us on the internet . So we decided to completely switch. Our shop door is now open to customers from all over the world rather than just Cobham.

We list virtually every current design or pattern of Waterford Crystal, Jenny Worrall Table Lamps, Halcyon Days Enamels, Hazle Ceramics, Edinburgh Crystal and Artisan House metal wall sculptures and others, all in detail and you can buy in any combination. 

How Can I Contact You?


Telephone: +44 (0)1932 864800 (From the US you will need to dial 011 44 1932 864800)
Fax: 01932 885510 (From the US you will need to dial 011 44 1932 885510)
Email: info@gifts-are-us.co.uk Address: Harvey Weston (Gifts) Ltd, 9, Virginia Place, Cobham, Surrey, KT11 1AE, UK

By telephone: Monday - Saturday 0930 - 1730

Harvey Weston (Gifts) Ltd is an online store and you're in it, right now. Here you can make purchases through our website.


What Is Your Time Zone?


Our "Time Zone" is either Greenwich Mean Time (GMT) or British Summer Time (BST). Please see world map on http://www.worldtimezone.com/index24.html for guidance.


Can You Supply Me With A Catalogue?

Sorry, no. Harvey Weston (Gifts) Ltd is both our shop and our catalogue. We are supply website links to some of our suppliers. See Product Links.


Do You Sell Seconds?


Simple answer. No. All the products we sell are brand new and of perfect quality, sold directly from the manufacturer.


How Do I Make A Complaint?


Send details of your complaint to: info@gifts-are-us.co.uk Remember to include your personal details and order reference. All complaints will be acknowledged within 5 working days.



SHOPPING QUESTIONS :


Can You Supply Special Corporate Gifts?


Yes we can. For that special corporate event or anniversary, your company can reward your employees, customers, shareholder or suppliers or even an individual with a special gift of the highest prestige, which will be unique to your company. Please click on "Corporate Gifts" link.


Can You Supply Gift Certificates?


Yes. Gift Certificates are the perfect solution when you just can't find the right gift. Our Gift Certificates make a perfect present for friends, family and business associates alike. You can also add your personal message during the "Checkout" procedure. Gift Certificates can be delivered by email or normal (snail) mail. You choose. Please click on " Gift Certificates " link.


How Much Do You Charge For Delivery?


To enable us to remain competitive and to be able to offer the cheapest prices we now have to charge a shipping fee on some products which have to be sent overseas.

UK delivery addresses:
Generally we offer FREE shipping for deliveries within the UK. (Except the Scottish Highlands and UK Islands.)

Overseas delivery addresses:
For overseas orders, we apply a base charge for delivery; the charge varies, depending on the country where you want the goods delivered.  An additional charge per item applies, depending on the type of item.

Please note that shipping of heavy items to certain destinations may incur a surcharge; this would be advised to customers before we process the order.

For deliveries to destinations in the European Union Value Added Tax Area only, we must charge 20% V.A.T.

WORLDWIDE on most orders. All orders are shipped fully insured.

Please contact us for more details by e-mail at info@gifts-are-us.co.uk or by telephone at +44 (0) 1932 864800.


Do You Gift Wrap?


Yes. Harvey Weston (Gifts) Ltd is happy to supply FREE GIFT WRAP and FREE GIFT CARD on all orders. Whether you order a gift to give to a friend or have us deliver your gift directly to the recipient, they will receive their gift beautifully wrapped, if that's what you want. Please tell us if you want us to wrap your gift. Click "Yes or No" during the "Checkout" procedure.

To send a free gift card with your gift, again, just enter your personal message in the space allocated during your "Checkout" procedure.


Will You Match The Price If I Find It Cheaper Elsewhere?


Yes, we will try to match any price for a product we stock that you have found cheaper elsewhere. Please click on our "Price Match" link to find out how.


What Is Your Returns Policy?


In the unlikely event of loss or damage to your shipment, Harvey Weston (Gifts) Ltd will supply you a free of charge replacement or a refund, as appropriate. Claims must be made within 7 days of receipt. We may request a photograph or return of goods to substantiate the claim.

You may cancel your order in writing within 7 days of receipt of your goods, for a full refund of the purchase value, provided the goods are returned to us unused, in good condition and in the original packaging. You must despatch the goods to us to the address we specify within 7 days of us having requested that you do so.

In the case of purchases made by credit/debit card, refunds will only be made to the card number on which the original purchase was made.

Goods specially made to your specifications or personalised or imported by us on your behalf are non-returnable.

Shipping charges (which are a separate and additional contract) and customs duties are non-refundable, and return shipping charges are the responsibility of the purchaser.

No items may be returned to Harvey Weston (Gifts) Ltd without our prior agreement.

Should a shipment be returned to Harvey Weston (Gifts) Ltd due to failure of delivery, then, we reserve the right to make a charge for the reshipment of the goods.


SHIPPING QUESTIONS :

How Do You Ship Goods?


Within the UK we ship our goods by "Royal Mail - Special Delivery" or "Standard Parcels", depending on their value and required delivery time. Sometimes we use "Royal Mail 1st Class Signed For". Delivery takes 24 - 48 hours. Should your purchase weigh over 2Kgs then we ship using DHL Express.

Internationally we ship by "Royal Mail - International Signed For" or "Parcel Force - International Standard". Delivery can take up to 10 working days depending on the destination. Should your purchase weigh over 2Kgs then we sometimes ship using DHL Express.

We've tried several delivery services over the years, and we've found these services to be very suitable. They are traceable, quick and reliable and goods have to be signed on receipt. All of theses methods are covered by insurance, although the Postal services call it compensation.

We also have an account with UPS. If you wish us to use UPS then we must charge you for their services. Please ask us for a quote.


What Happens If My Shipment Is Lost / Damaged?


In the unlikely event of loss or damage to your shipment, Harvey Weston (Gifts) Ltd will supply free of charge replacements or a refund, as appropriate.

Claims must be made within 7 days of receipt. We may request a photograph or return of goods to substantiate the claim.

If a shipment is presumed lost, most international Postal Services do not consider an item to be lost until after 25 working days after posting. Please see www.royalmail.com or www.parcelforce.com

MONEY QUESTIONS :



Is My Transaction Secure?

As security is one of the major concerns for all customers who make on-line purchases, Harvey Weston (Gifts) Ltd have decided to leave it down to the professionals. We use Lloyds TSB Cardnet EPDQ Merchant Services who work with Protx.

Protx provide secure on-line credit card and debit card payment solutions for thousands of on-line businesses across the UK. We have integrated their payment page in so that all details, which are given, are completely safe.

We ensure and guarantee a safe and pleasurable experience when shopping with Harvey Weston (Gifts) Ltd. Please see www.lloydstsbcard.net


Why are your prices in UK Sterling?

Because we're a British company and our bank accepts payment in UK currency only. This shouldn't be a terrible hardship though. We accept Visa, MasterCard, American Express, JCB and Maestro, and these companies will convert currencies at the current exchange rate.


What Are UK Pounds Worth In My Currency?

Please click on our "Currency Converter" tab. Scroll to the bottom of the www.xe.com page.

Can I Pay For My Goods By Cheque?


Yes, we are very happy for UK only customers to pay for their purchases by using a UK cheque. Please confirm you prefer to pay for your goods by cheque during the "Checkout" procedure. You can email us your intentions or just telephone the store. 


When Will You Charge My Card?


As soon as we dispatch the goods, if they are in stock or when we place your order with the manufacturer, if not.


Do I Have To Pay Value Added Tax - VAT ?


If we are to be delivering goods within the UK or anywhere within the European Union then yes, By law we have to add 20% VAT. All prices on our website are shown excluding VAT. If you are ordering from overseas, for example USA or Australia and wish for us to deliver the goods to somebody residing in the UK for example, VAT will apply.  


Will I have to pay import duty ? 


If you live in the UK or European Union then no, but some other countries may impose import duty. Import Duty is unfortunately out of our control.

From experience, US customs, for example, has an import duty of around 6-9% when they charge but quite often you may not be charged at all. For further information we recommend that you contact your local authorities.


What Currency Will You Charge My Card In ?


Since we are a British company, we only have the facility to charge in UK Pounds Sterling. Our website offers prices in USD, Euros etc as an approximate guideline only. Your credit card company will convert the transaction into your currency for you.


Why Is The Charge On My Statement Different From The Total Shown On Your Website ?


We charge in UK Pounds Sterling (GBP). The total shown on our website in UK Pounds Sterling is accurate, however any prices shown in USD or Euros etc are there for your guidance and will always be approximate as the exchange rate can change by the minute. Although we update the exchange rates on our website daily, we cannot guarantee the exchange rate your card issuer will use to convert the transaction. Slight variations in your currency against the UK Pounds Sterling will occur.


Will I Have To Pay Import Duty


Possibly.

We ship goods Worldwide and you should be aware that some countries impose import duty. We have absolutely no control over this.

We charge no British or European taxes for deliveries outside the European Union. Your country might charge you at the border. Then again, they may not. United States Customs , for example, has an import duty of 6.5 per cent but they seem to enforce it only about half the time.

f you have any questions about import duties we suggest that you contact your local customs authorities. For information on US customs visit this site: http://www.usembassy.org.uk/ukcustom.htm